Network Operations Centre (NOC)
24x7 NOC/Helpdesk Tel: 02 9963 3538
The NOC/Helpdesk is a 24x7 service, primarily for AARNet members,
clients and suppliers, to report network faults and conditions that may
affect network performance.
This is a call centre service operated by Link Communications. A
call centre operator will answer and request information about the
fault:
- What area are you calling from? (e.g. which State or Territory)
- Your name
- Your organisation
- Your contact telephone number
- A brief description of the fault
- Approximate time the fault occurred
The operator will immediately contact the most appropriate AARNet
staff member to resolve the fault and that person will call you back to
discuss the situation further or let you know that the issue has been
resolved. An escalation procedure is in place if there is no response
from the initial, designated AARNet staff member.
You may also email noc<AT>aarnet.edu.au which is also monitored 24x7,
however, the response is likely to be slower than using the Helpdesk
telephone service